How Do You Measure the Customer Experience?

B2B Customer Experience Platform

At salesEQUITY, we’re on a mission to help companies go beyond customer satisfaction by using data to power a different customer experience. salesEQUITY’s Customer Experience Management Application is designed to collect perception and fact-based data from disparate systems with the single goal of measuring the overall customer experience.

Our technology provides real-time visibility into the health of your customers, along with meaningful insights and automated actions that can be used from the executive level boardroom to customer facing teams.

We transform customer-feedback data into valuable, actionable solutions.

salesEQUITY provides a truly unique look at the overall health of your customers. Our application collects and measures both perception and fact-based customer data.

So, what is the difference between perception and fact-based data? Perception data is traditionally information gathered about your customers from surveys, usually via email. While fact-based data is pieces of information gathered from support tickets, emails exchanged, and/or phone calls logged in your CRM, for example. These various streams of information about your customers are brought together and measured through our action engine to provide insights about your customers that otherwise go unnoticed.

At salesEQUITY, we believe organized data leads to organized action.

Why Invest in a CX Management Application?

Building Customer Retention

Reduce Churn

We combat churn by accurately pinpointing which customers view you as transactional and require attention. Our resource library; with industry-proven solutions, helps you resolve issues and reinforce customer lifetime value.

B2B Sales Revenue

Increase Revenue

Our patented methodology helps you identify cross-sell and upsell opportunities, buyer readiness and improve user productivity to maximize increased share of wallet.

Build A Strong Voice of the Customer (VoC) Program

Whether enhancing your existing program, or initiating your first one, our platform collects data in real-time to help you quickly and easily improve the overall customer experience.

Upselling And Cross-Selling

Power Product & Service Innovation

Take your company to the next level and fuel future innovation by looking at how customers use your products and services.

IMPROVE THE CUSTOMER EXPERIENCE AND INCREASE REVENUE

salesEQUITY Inc Customer Success Story

WHAT ARE THE EXPECTED OUTCOMES FROM USING A CX MANAGEMENT APP?

Determine Customer Health

Discover, through our one-of-a-kind scoring metrics, accurate customer experience metrics, built to determine buyer intent and at-risk clients.

Customer Experience Platform
Measuring Client Relationships

DECREASE COSTS

Improving the customer experience means fewer issues to resolve; which ultimately leads to fewer resources needed, and a decreased cost to serve.

EXTEND CUSTOMER TENURE

Follow the adage everyone’s in sales? Our platform breaks down how you measure the customer experience to ensure positive action is taken.

How salesEQUITY Works

Better Understand CX Management

Discover how our technology can help fuel your marketing and sales efforts and is the smarter approach to measuring the customer experience.

salesEQUITY White Papers

Learn About Our Success

Read our datasheets, white papers, and case studies and learn more about how we’ve helped businesses like yours!

About salesEQUITY

About Us

Learn more about what fuels our passion for improving the customer experience!

Learn How We Help Drive Informed Conversations