A Smarter Approach to Measuring
The Customer Experience
GO BEYOND SATISFACTION! USE DATA TO POWER A DIFFERENT CUSTOMER EXPERIENCE.
salesEQUITY offers a SaaS-based application encompassing data (perception and fact-based) from disparate systems to measure and monitor the customer experience. We provide detailed insights on the health of accounts, products, and service teams predicting and correlating customer experience to revenue.
“We tried other methods of gathering client feedback and sentiment in the past, but had little success,” said Brad Rinklin, CMO, Eze Software. “salesEQUITY helped us expand our focus and in doing so, we recognized we needed better tools to measure client feedback consistently and gather insights that would drive change across the organization”.
We Are the #1 CX Management tool focused on B2B
Our application helps businesses of all sizes across multiple industries unify customer data and use it to drive revenue. We help everyone, regardless of role, understand how to improve and grow their business.
Discover How We Fuel Success
Our Customer Experience Application delivers real-time visibility into the data that’s impacting the overall health and growth of your business.
Because breaking down data is vital to understanding your customer’s experience and drives a more informed conversation. The more data, the more accurately you can predict and protect your customer base.
Powerful and Personalized Solutions
Customer Experience Success
“We needed more insight,” according to Tim Barrett, and insight is what he got. After using salesEQUITY, the company learned that several clients were frustrated with issues related to poor communication. One customer needed help with handling product returns and creating an electronic ordering system.
“We found out where we really stood with a customer,” Tim says, “and what they wanted us to change.” After using salesEQUITY for one year, Barrett achieved a 50% revenue increase and built a foundation for satisfying customers that would lead to gains year after year.
How to Come Back from Losing an Important Client
In my experience as both a sales expert and advisor, I have found time and again that losing a client is the greatest fear in the sales world…
The ‘F-Word’ in B2B Relationships
Ah, the “f-word.” A universal term charged with dissatisfaction, disdain and disgust. We cringe when our significant other says it and yet when our clients…
Breaking Out of the Pack in the B2B Space
It’s not enough to have a great product and brand – at least not in the B2B space. To really stand out, we must differentiate ourselves by also offering…
Create Relationship Excellence
How satisfied are your clients? Do you know? While customer satisfaction surveys and Net Promoter Scores give you data about your customers, but they don’t…
Marketing White Paper: Building Management Strategies that Work
The fundamental purpose of strategy is to stimulate purposeful action. If strategies don’t lead to the right kind of action, they don’t work…
Creating Willing Buyers
Why is creating willing buyers so necessary? Their customer motivation levels directly affect your share of wallet & client retention rate. Our customer experience research has taught us that…
How salesEQUITY Is Measuring Customer Loyalty to Drive Revenue
Tom Cates, our CEO, sits down with Gerhard Gschwandtner, CEO of Selling Power, to explain how salesEQUITY is turning heads in the B2B world.