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Compliant or Committed? How to Make the Most of Your ISO 9001 Customer Satisfaction Surveys
Don’t just check the box on your customer satisfaction survey requirements, make the most of your feedback data! Download this webinar replay to better understand how to make your customer interactions meaningful to your business and theirs!
salesEQUITY provides a single source to view different data points to measure how your clients feel about your company, product, and people. Our technology identifies trends in data and measures them against industry benchmarks to determine if action is needed. Problems identified are routed to the desktop or mobile device of the team or person who can solve them.
We Are the #1 CX Management tool focused on B2B
Our platform services businesses of all sizes across multiple industries. We help everyone, regardless of role and organization, understand how to improve and grow their business.
Discover How We Fuel Success
Our Customer Experience Management tools provide real-time insights into what’s impacting the overall health of your customer relationships and highlights areas for improvement.
Every client is measured and assessed through our patented modeling technology; which determines their level of experience.
Because breaking down data is vital to understanding your client’s experience and what’s impacting the overall health of the relationship, it drives a more informed conversation. The more data the more accurately we can predict and protect your customer base.
Powerful and Personalized Solutions
Customer Experience Success
“We needed more insight,” according to Tim Barrett, and insight is what he got. After using salesEQUITY, the company learned that several clients were frustrated with issues related to poor communication. One customer needed help with handling product returns and creating an electronic ordering system.
“We found out where we really stood with a customer,” Tim says, “and what they wanted us to change.” After using salesEQUITY for one year, Barrett achieved a 50% revenue increase and built a foundation for satisfying customers that would lead to gains year after year.
How to Come Back from Losing an Important Client
In my experience as both a sales expert and advisor, I have found time and again that losing a client is the greatest fear in the sales world…
The ‘F-Word’ in B2B Relationships
Ah, the “f-word.” A universal term charged with dissatisfaction, disdain and disgust. We cringe when our significant other says it and yet when our clients…
Breaking Out of the Pack in the B2B Space
It’s not enough to have a great product and brand – at least not in the B2B space. To really stand out, we must differentiate ourselves by also offering…
Create Relationship Excellence
How satisfied are your clients? Do you know? While customer satisfaction surveys and Net Promoter Scores give you data about your customers, but they don’t…
Marketing White Paper: Building Management Strategies that Work
The fundamental purpose of strategy is to stimulate purposeful action. If strategies don’t lead to the right kind of action, they don’t work…
Creating Willing Buyers
Why is creating willing buyers so necessary? Their customer motivation levels directly affect your share of wallet & client retention rate. Our customer experience research has taught us that…
How salesEQUITY Is Measuring Customer Loyalty to Drive Revenue
Tom Cates, our CEO, sits down with Gerhard Gschwandtner, CEO of Selling Power, to explain how salesEQUITY is turning heads in the B2B world.